Privacy Policy

Data Controller Information

hardpoint B.V. is the data controller responsible for your personal data. Our company details are:

• Company: hardpoint B.V.
• Registration Number: 626320215
• VAT Number: NL632025632B01
• Address: Hoofdstraat 178, 4872 JB Breda, North Brabant, Netherlands
• Email: privacy@hardpoint.top
• Phone: +31 767288403

Data We Collect

The data we collect depends on how you interact with our website and services. We collect personal information that you voluntarily provide to us and certain information automatically when you visit our website.

Information You Provide to Us

When you contact us or use our services, we may collect the following personal data:

• Name and contact details (email address, phone number)
• Messages and correspondence you send to us
• Information about your technology needs and questions
• Payment information for paid services (processed securely by third-party providers)
• Feedback and survey responses

Information We Collect Automatically

When you visit our website, we automatically collect certain technical data collection includes:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral source and search terms used
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use of your data is limited to legitimate business purposes and is always conducted in accordance with applicable data protection laws. Here's how we use your information:

Service Provision

• Responding to your enquiries and providing customer support
• Delivering our technology guidance and educational services
• Processing payments for premium services
• Scheduling and conducting personal coaching sessions

Communication

• Sending service-related updates and important notices
• Providing technical support and guidance
• Responding to your questions and feedback

Website Improvement

• Analysing website usage to improve user experience
• Identifying and fixing technical issues
• Developing new content and services based on user needs

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfil our contractual obligations when providing services to you
• Legitimate Interests: For business operations, website analytics, and improving our services
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

hardpoint does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted partners who assist us in operating our website and providing services (e.g., hosting providers, payment processors)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with appropriate safeguards)
• With Your Consent: Any other sharing will only occur with your explicit permission

All third-party service providers are carefully selected and required to maintain appropriate data protection standards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Our data retention periods are:

• Contact enquiries: 3 years from last contact
• Customer service records: 5 years for service quality and legal compliance
• Payment information: As required by financial regulations (typically 7 years)
• Website analytics: 26 months for Google Analytics data
• Marketing communications: Until you unsubscribe or withdraw consent

After the retention period expires, we securely delete or anonymise your personal data.

Your Rights

Under GDPR and other applicable data protection laws, your rights regarding your personal data include:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your personal data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us at privacy@hardpoint.top or +31 767288403. We will respond to your request within one month.

International Data Transfers

As hardpoint operates primarily within the European Union, most of your data is processed within the EU/EEA. However, some of our service providers may be located outside the EU. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with adequate data protection
• Other appropriate safeguards as required by GDPR

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure backup and recovery procedures
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your own information when online.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website performance. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences, though this may affect website functionality.

Children's Privacy

Our services are not specifically directed at children under 16 years of age. We do not knowingly collect personal data from children under 16 without parental consent. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this page
• Sending email notifications for material changes (where we have your email address)

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this privacy policy, your rights, or our data practices, please contact us using the following methods:

Supervisory Authority

If you believe we have not handled your personal data in accordance with this privacy policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is: